How do you get customers to rave about you, shop with you again and again, and build a long-term sustainable business? By offering an amazing customer experience. In this week’s episode I’m sharing the 3 things I learned about business from my recent vacation + share some additional tips, tricks, and resources so you can do this in YOUR business too.
What You’ll Learn
- 3 Big Ideas for an Amazing Customer Experience
- How to Get More Out of Your Employees
- Why Being Good at Creating the Product You Sell Doesn’t Mean You’ll be Good at Running a Business
Links Mentioned
The eMyth Revisited Excerpt
https://cdn2.hubspot.net/hub/60274/content-pdf/systems-michaelgerber.pdf
The eMyth Revisited Book
https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280
The Service Profit Chain Excerpt
The Service Profit Chain Book
https://www.amazon.com/Service-Profit-Chain-James-Heskett/dp/0684832569
The Resort
Read the Full Transcript
FREE Resource Library
Every freebie I’ve created to help you grow the traffic, sales, and profit in your eCommerce Business, all in one place!
http://ecommercebadassery.com/freestuff
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